FAQ

Frequently Asked Questions

Where Are You Located?


We are located in Ottawa, Ontario Canada, Canada's Capital city.




Do you have a store I can visit?


No, we are solely an on-line distributor, however pickups are available in Ottawa by appointment.




Can I get a different size from that specified on the website?


Yes, but these requests are considered custom orders in that they are not carried in stock. For custom orders, payment is required in full up front before the order is placed. Orders will be deemed abandoned if not collected after 30 days of Ottawa Diamond Paintings notifying the customer of it's arrival and placed back for sale.




Can I get a different bead shape?


Yes, but these requests are considered custom orders in that they are not carried in stock. For custom orders, payment is required in full up front before the order is placed. Orders will be deemed abandoned if not collected after 30 days of Ottawa Diamond Paintings notifying the customer of it's arrival and placed back for sale.




What Payments Do You Accept?


We accept payments through Paypal and also use Stripe as an alternative credit card interface.




Do you do Custom Orders?


Yes. Custom Orders - whether from personal pictures or a request of existing pictures in a different size or bead type all go to China. Time frame for return varies from 3 weeks to 3 months. Ottawa Diamond Paintings reserves the right to refuse to accept custom order requests upon review of pictures. For custom orders, payment is required in full up front before the order is placed. Custom orders will be deemed abandoned if not collected after 30 days of Ottawa Diamond Paintings notifying the customer of it's arrival and placed back for sale.





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